Notification Preferences

Configure email and in-app notifications for every event type.

Configure notification preferences at Dashboard > Notifications.

Notification Channels

Email

All plans. Booking confirmations, reminders, payment receipts, review requests, and more.

In-App

All plans. Dashboard notification center with real-time activity feed and alerts.

Info: Coming Soon: SMS text message notifications for booking confirmations, reminders, and payment links. Currently all notifications are delivered via email and the in-app notification center.

Event Types

Configure which notifications are sent for each event:

Event	Who Receives	Channels
New booking created	Business owner + assigned member	Email, in-app
Booking confirmed	Customer	Email
Booking cancelled	Business + customer	Email, in-app
Booking reminder (24h)	Customer	Email
Payment received	Business owner	Email, in-app
Balance due reminder	Customer	Email
Review submitted	Business owner	Email, in-app
Team member assigned	Team member	Email, in-app

Customer Notifications

Customers automatically receive booking confirmation emails. They can opt into:

Appointment reminders (24 hours before)
Review request emails (after service completion)
Payment receipt emails

Email Templates

BookingMachine uses 17 branded email templates covering the full booking lifecycle: confirmation, reminder, balance due, review request, quote sent, invoice, welcome, password reset, and more. All templates use your business branding (logo, colors).

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