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Team & Scheduling
Availability & Time Off
Set business hours, per-member schedules, and closures for the business, a location, or one person.
Availability Levels
| Level | Where to Configure | Description |
|---|---|---|
| Business-wide | Settings > Business Hours | Default hours that apply to all team members |
| Per-member | Team > [Member] > Schedule | Override hours for individual team members |
| Per-location | Locations > [Location] > Hours | Location-specific hours (multi-location only) |
| Closures | Settings > Holidays & Closures | One-off or repeating dates when the business, a location, or a person is unavailable |
Business Hours
Set default business hours at Settings > Business Hours. Each day of the week can have different hours or be marked as closed. These are the hours your team works, unless a member has hours of their own. Full steps: Business Hours.
Per-Member Hours
Override default hours for individual team members at Team > [Member]. Useful for part-time schedules, different shifts, or members who work different days.
A member's own hours and time off decide what customers can book whenever that member is the one being booked:
the customer picks them in the booking widget,
the widget is set to always book them,
they are the only person who does that service (see below).
With a team and nobody picked, a time is offered while at least one person who does the service is working and free.
If You Work on Your Own
When you are the only person who does a service, customers are booking you, whether or not the widget names you. Your own hours and your time off are what they can book.
Set your working days in Settings > Business Hours, or on your own schedule under Team > [your name]. Either works.
Close dates for the whole business or for just you in Settings > Holidays & Closures. Either way the days leave the booking calendar.
Holidays & Closures
Close dates at Settings > Holidays & Closures. One rule covers a single date or a range, and you choose who it applies to:
The whole business — nobody can be booked. Use this for public holidays, a training day, or a week off.
One location — that branch closes; your other locations stay bookable.
One person — that team member is unavailable; the rest of the team can still be booked. In a one-person business that closes the calendar.
Each rule can also cover part of a day — set a start and end time to close the afternoon but keep the morning bookable — and can repeat weekly, monthly or yearly, so an annual closure only has to be entered once.
Closed dates disappear from the booking widget immediately. Existing bookings are never cancelled: if you close a date that already has work on it, you are warned how many bookings are affected and you move or cancel them yourself.
Still have questions? Contact support