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Email Domain Setup
Send booking emails from your own domain for better deliverability.
By default, emails are sent from [email protected]. A custom email domain sends from your own domain (e.g. [email protected]), improving deliverability and brand trust.
Setup Steps
Go to email domain settings
Navigate to Dashboard > Settings > Email Domain.
Enter your domain
Type your domain (e.g. yourbusiness.com).
Add DNS records
Add the three DNS records shown: SPF, DKIM, and return-path.
Click "Verify"
BookingMachine checks all three records.
Set "From" address
Choose your sender address (e.g. [email protected]).
Required DNS Records
| Record | Type | Purpose |
|---|---|---|
| SPF | TXT | Authorizes BookingMachine to send email on behalf of your domain |
| DKIM | TXT | Cryptographic email signing for authenticity verification |
| Return-Path | CNAME | Bounce handling — ensures bounced emails are processed correctly |
Tip: The exact DNS record values are shown in your dashboard after entering your domain. Copy them exactly as displayed — they include unique identifiers for your account.
Verification
After adding DNS records, click "Verify" in your settings. The system checks all three records. Once verified, all outgoing emails switch to your domain within minutes.
What Changes
After verification, all outgoing emails (booking confirmations, reminders, review requests, invoices) are sent from your custom domain. This improves:
Deliverability — Emails are less likely to land in spam
Brand trust — Customers see your domain, not bookingmachine.io
Reply handling — Customer replies go to your email address
Still have questions? Contact support