Frequently Asked Questions

Yes, you have full control. Set base prices for each service and define pricing dimensions (like vehicle size, property type, condition) with multipliers. The pricing engine calculates quotes automatically. You can also add flat-rate add-ons, package discounts, and conditional surcharges for distance, weekends, or after-hours work.

BookingMachine uses Stripe Connect. Customers pay via credit card, Apple Pay, or Google Pay. Funds go directly to your Stripe account minus a small platform fee. Stripe handles all card processing and compliance — you never handle card numbers.

No. You can set up your account, configure services, and receive bookings without Stripe. The payment step simply won't appear in the widget. Connect Stripe when you're ready to accept online payments.

The widget works on virtually any website. Tested on WordPress (including Elementor, Divi, and other page builders), Wix, Squarespace, Weebly, GoDaddy, Shopify, and plain HTML. It uses Shadow DOM for style isolation, so it won't conflict with your site's CSS.

Absolutely. Every account includes a shareable booking page and a hosted microsite. Put the link in your Instagram bio, WhatsApp status, Facebook page, Google Business Profile, or text it to clients.

A mobile app is on our roadmap. In the meantime, the dashboard is fully responsive and works great on mobile browsers. Add it to your home screen for an app-like experience.

All data is stored on secure servers with encrypted connections (HTTPS everywhere). Payment processing is handled entirely by Stripe — card numbers never touch our servers. Each business account is fully isolated. We use secure authentication with password hashing and support Google OAuth.

Free: 25 bookings/mo, 1 team member, microsite, quotes & invoices. Pro ($19/mo or $14/mo annual): unlimited bookings, 2 members, Stripe payments, analytics, Google Calendar, 2 locations. Business ($49/mo or $34/mo annual): 15 members, 6 locations, API access, benchmarks, priority support. See our pricing page for the full comparison.

Yes. Downgrade or cancel from Dashboard > Billing at any time. If you cancel, your account reverts to the Free plan. Your data, bookings, and customer records are preserved.

Free: 1 (owner only). Pro: 2. Business: 15. Need more? Contact us for a custom plan.

Yes. Configure a deposit percentage in Settings > Policies. Customers pay the deposit at booking. After service, collect the balance via payment link or mark as paid for cash/check payments.

No. The embed loader is ~2KB and loads asynchronously. The full widget bundle (<40KB gzipped) is lazy-loaded. Stripe payment elements load only at the payment step.

Yes. Bookings come from your widget, booking page link, manual creation in the dashboard, and recurring rules. All appear in the same booking list with unified customer data.

BookingMachine uses advisory locks to prevent double-bookings. Only one booking succeeds; the other customer sees a message to pick a different time. Available slots update in real time.

Yes. After a booking is completed, an automatic review request email is sent. Customers can leave a star rating, written comment, and photos. Reviews appear on your booking page and microsite.

Yes. Annual billing saves up to 31%. Pro: $14/mo billed annually (save $60/yr). Business: $34/mo billed annually (save $180/yr). Switch between monthly and annual at any time.

Contact us via the contact form, email, or the in-app help center. We have step-by-step guides for embedding the widget, setting up payments, and more. Most businesses are set up in under 5 minutes. Business plan includes 1-to-1 setup support.

Yes, on Pro plans and above. Point a subdomain (e.g. book.yourbusiness.com) to BookingMachine via CNAME record. SSL is provisioned automatically. See the Custom Domain Setup guide.

Yes. BookingMachine keeps a detailed activity log of all key actions — bookings, quotes, payments, team changes, and more. View it at Dashboard > Activity.