Auto-Assignment

Automatically assign bookings to the right team member.

How Auto-Assignment Works

When a new booking comes in, BookingMachine can automatically assign it to the best available team member based on configurable rules.

Mode	Description
Round-robin	Distribute bookings evenly across available team members
Least busy	Assign to the team member with the fewest bookings that day
By specialty	Assign based on which team members are qualified for the service
By location	Assign based on proximity to the customer (for mobile services)

You can always manually reassign a booking to a different team member from the booking detail page, regardless of the auto-assignment rules.

Team members receive instant notifications when they are assigned a new booking — via email, push notification, or both.

Still have questions? Contact support